Carefully prepared, beautifully delivered

Order Processing

• Orders are processed within 1–3 business days after payment has been received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During product launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping Within Australia

We ship Australia-wide using trusted courier and postal services. Estimated delivery times:

• Metro areas: 2–6 business days
• Regional areas: 4–10 business days
• Remote locations: 5–14 business days

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with tracking information.

International Shipping

International shipping may be available to selected countries. Delivery times and shipping costs vary depending on destination. Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Incorrect Address

Please ensure your shipping address is accurate before completing your order. If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be redirected or resent.

Lost or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery is outside our control. If your parcel appears delayed or lost, please contact us and we'll assist in lodging an enquiry with the carrier.

Damaged Orders

If your parcel arrives damaged:

• Take photos of the packaging and product immediately.
• Contact us within 48 hours of delivery.
• We'll work with you to resolve the issue as quickly as possible.