Your satisfaction is important to us

Change of Mind

We do not accept returns for change of mind on:

• Body care products
• Candles that have been used
• Opened skincare products
• Gift boxes that have been opened

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order. Please include:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

If approved, we'll offer one of the following:

• Replacement product
• Store credit
• Refund to the original payment method

Eligibility

Returned items must be:

• Unused
• Unopened
• In their original packaging
• Returned in resalable condition

Refund Processing

Approved refunds are processed within 5–10 business days after the returned goods have been received and inspected. Your bank or payment provider may take additional time to process the refund.

Return Shipping

If the return is due to our error or a faulty product, we'll cover the return shipping costs. If returning an eligible item for another approved reason, return postage is the customer's responsibility.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Customers are entitled to a replacement, repair, or refund where products have a major fault or fail to meet consumer guarantees.