Frequently Asked Questions
How can we help?
Answers to the questions we're asked most. Still stuck? We're only a message away.
How long does shipping take?
Most Australian orders arrive within 2–10 business days depending on your location.
Where do you ship from?
All orders are shipped from Australia.
Are your products natural?
We carefully select premium ingredients and suppliers to create products inspired by island wellness. Individual product ingredients are listed on each product page.
Are your candles made with natural wax?
Our candles are made using high-quality wax blends designed for a clean, long-lasting burn.
Are your body products tested on animals?
No. We do not support animal testing.
Can I send a gift directly to someone?
Absolutely. Simply enter the recipient's shipping address during checkout. You can also include a gift message.
Do you offer gift wrapping?
Yes. Selected gift boxes include premium presentation, and gift wrapping options may be available during checkout.
How do I track my order?
You'll receive an email with tracking information as soon as your order has been dispatched.
Can I change my order?
Please contact us as soon as possible. If your order hasn't been packed or shipped, we'll do our best to make changes.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Are your products suitable for sensitive skin?
Everyone's skin is different. We recommend reviewing the ingredients and performing a patch test before full use.
How should I store my products?
Store products in a cool, dry place away from direct sunlight and excessive heat.
Do you wholesale?
Yes. We welcome wholesale enquiries from boutiques, gift stores, spas, and wellness retailers. Please contact us for more information.
How can I contact you?
You can reach us through our Contact page or by email. We aim to respond within 1–2 business days.